We craft in 18K Yellow Gold, 18K White Gold, 18K Red Gold, and Platinum.

Of course, we ship worldwide.

Within New Zealand, pieces are sent via tracked courier. For international clients, we ship with DHL. All parcels are tracked and fully insured until delivered.

We have a few beautiful tricks to help. Simply get in touch after making your purchase.

We’ll keep you updated throughout the crafting journey. You’ll receive a due date at the outset and an email the moment your piece is ready.

Duty-free purchases exclude the GST component. New Zealand international airports charge a collection fee, which is additional to your jewellery purchase.

Your jewellery must be collected as you depart New Zealand on an international flight. It must then be gifted or used overseas and declared upon your return to New Zealand. Failure to declare may incur a fine and GST.

There are designated collection points in the departures area at Auckland, Wellington, Christchurch, and Queenstown Airports.

You’ll need:

Your passport
Your flight details
Your N&S invoice

The process is quick and we have a few discreet tips if you're travelling with your partner and hoping to keep the surprise alive.

All of our materials are ethically sourced. Some of our precious metal is recycled, supporting better environmental outcomes. Our partners are trusted suppliers from New Zealand and Australia, supporting our local market.

We offer three complimentary services on all Naveya & Sloane engagement rings. You can read more about our service offering here.
We do recommend that all jewellery is insured under your personal insurance for peace of mind.

To keep your jewellery luminous, avoid contact with materials that create residue on gemstones or precious metals, such as saltwater, moisturisers, hairspray, soaps, or similar products. These can dull the surface over time.

We recommend removing your jewellery for sports, heavy lifting, recreational activities, or cleaning. Pressure on the metal or settings can cause distortion, and harsh chemicals may damage both metal and gemstones.

Regularly check your pieces to ensure settings remain secure, particularly claw settings. If anything feels loose, get in touch so our team can help to assess and care for your piece. You can read our full Care Guide here.

If you’re in Auckland or Christchurch city, feel free to visit the showroom for a complimentary clean, it takes only a few minutes.

We also invite you to bring your engagement ring back every 1-2 years for a professional clean and service. You may choose to have your piece re-polished over time to revive its original lustre; we recommend doing this no more than once or twice every five years to preserve the metal.

Between professional cleans, gently brush your jewellery with a soft toothbrush and warm water mixed with dishwashing liquid. Once washed, rinse thoroughly, lay it on a clean cloth and use a hairdryer to remove any remaining residue.

A non-abrasive polishing cloth can help soften light surface scratches and bring back shine between visits. If you’re unsure which cloth to use, just ask one of our team.

We don’t recommend ultrasonic cleaners unless you are certain your gemstone is suitable, as some stones may be damaged by this method.

Most clients include their jewellery under their house and contents insurance, using the invoice (wedding bands) or valuation (engagement rings). High-value pieces may need to be listed individually — your insurer can guide you.

Our jewellers are among the best in the world, so this is incredibly rare. But if it does happen, our team will help resolve this for you. Drop in anytime for a complimentary clean and setting check to ensure everything remains secure.

Simply bring your piece in or send it to us with tracked delivery. Once our jewellers have assessed it, we’ll get in touch to discuss any work needed.

We recommend a service after the first year, and then every 2-3 years.

You’re welcome to send your ring to us via tracked courier. We recommend arranging your own insurance cover for while the ring is in transit to and from our showroom. Once the piece is in our care, it is fully covered under our insurance.

All engagement rings come with a complimentary valuation prepared by an external valuer we trust.
Wedding bands don’t usually require a valuation unless they are over $5,000, but we can arrange one for you at an additional cost.

Yes, we keep a copy of your valuation on file and can resend it anytime. If you'd like your piece re-valued after around five years, this will need to be arranged directly with the valuer. We’re happy to recommend someone.

Once your deposit is paid, our team begins crafting right away, so cancellations aren’t possible. Minor changes may be possible depending on where your piece is in the process, just reach out.

As each piece is individually crafted, we’re unable to offer refunds for change of mind or circumstance.
If you’re not completely happy with your finished piece, please let us know, we’re here to help.